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Effective as of 8 March, 2023

1.    Legal Contract.

This Refund Policy (“Policy”) is incorporated into and made a part of our Terms of Service (“Terms”), and constitute a legal contract between Winkel Limited, (“us” or “our” or “we”) and you (“you” and “yours”) that governs your use of our mobile application that allows you to pay entry fees for the opportunity to participate in skill contests (including tournaments) and win real-money prizes (“Game”). By using the Game and any related Services, you agree to be bound by the Terms, including this Policy.

2.    Prepayment of Entry Fees.

Funds deposited into your account are subject to the withdrawal and use limitations as set forth in the Terms, including, but not limited to, restrictions on minimum withdrawal amounts and withdrawal frequency. Entry fees for participation in contests are considered prepaid and are governed by the provisions of this Policy.

3.    General Refund Policy.

As a general rule, we do not issue refunds for any reason unless required to do so by law. If you wish to request a refund for our consideration and discretion, you may contact us in writing at We reserve sole and absolute discretion to determine whether to issue any refund on a case-by-case basis and if we do decide to issue any refund amount, we reserve the right to assess costs and fees incurred by us in processing the refund.

4.    No Payment Disputes Through Stripe.

YOU AGREE NOT TO DISPUTE ANY PAYMENT MADE THROUGH OUR THIRD-PARTY PAYMENT PROCESSOR STRIPE. Initiating a payment dispute through Stripe is a breach of the Terms and this Policy. To the maximum extent allowed by applicable law, we may freeze your Account, cause you to forfeit any deposited funds or prizes, and to take any other remedial action that may be appropriate. Additionally, and without limitation, you agree to indemnify us for all costs and fees incurred as a result of your payment dispute (including reasonable attorney fees). This Section does not affect, limit, or otherwise apply to any rights you may have under the applicable laws of your jurisdiction and shall be interpreted to the maximum extent consistent with such laws.

5.    Dispute Resolution.

All disputes related to our Game, Services, the Terms and Conditions, our Privacy Policy, and this Policy are governed by Section 9 of the Terms and Conditions, including without limitation the mandatory arbitration provisions and class action waivers.

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